Help & contact
Questions about Cooqly, your account, payments, or live sessions? Send a message below or email us. We aim to reply within one business day for most enquiries, and often faster while an order is being prepared or delivered.
Typical support reply
Within 1 business day
If your order is underway, check My orders first for live status — that is the fastest path for delivery or payment questions.
Direct email: support@cheffys.eu.
Food vs. platform
Food quality, allergens, and safety: contact your chef (the seller) first when you can. Orders, payments, and refunds: use My orders and our Terms of Service.
Quick answers
- Orders: track status under My orders.
- Chefs: manage live sessions and dishes from the Chef dashboard.
- Payments: complete checkout to place an order; receipts and status appear under My orders.
- Content & conduct: read our community guidelines before reporting or appealing a decision.